To keep the ENC email servers running smoothly and to conserve on our disk space, there are limits -- called quotas -- on the total size of each person's email account. Each email account is allocated 10 MB of disk space. The sum total of space occupied by the messages is what matters, not the number of emails in your Inbox. Thus, a small number of emails with very large attachments could cause your disk quota to max out quickly. You must delete messages and purge your mailbox or empty your trash depending on your settings to free up space. It is your responsibility to keep your account clean, that is, remove messages in a timely fashion so that your mailbox does not fill up.

How do I know that I am over quota?

This will depend on the client you use to access WebMail. In some cases, an email will be sent to you alerting you that you have exceeded your quota. You must delete messages to free up space. It is your responsibility to keep your account clean, that is, remove messages in a timely fashion so that your mailbox does not fill up. If you are not proactive in maintaining your account and you exceed your disk quota you will run the risk of not receiving any email.

What about attachments?

As alluded to above, you can send and receive attachments. Of course, you must have the corresponding applications installed on the computer you are using in order to open and manipulate the attached files.

Is there a maximum size for attachments?

Yes. You will not be able to receive an attachment that exceeds your disk quota or will cause you to exceed your disk quota. When you delete messages to free up disk space choose those messages with large attachments. If you need to keep the attachment, save it to your local hard drive, and then delete the email.

What if I need to keep the attachments. Do I have any other option?

Yes. If you need the attachments, you can always save it to your local hard drive. Delete the attachment(s) from your webmail account and empty the trash.This is the best way you can save your attachments and at the same time free up space on your webmail account.

I am using thunderbird and I deleted my messages and emptied my trash, but I am still over quota. What's happening?

If you are using Thunderbird as your email application you will need to take an additional step. After you delete your messages and empty the trash, you will need to compact your folders as well. Right click on the folder(s) and select "compact folder." We encourage that you compact all your folders after you delete the messages.