Passwords: Information Technology Services

I forgot my password, what should I do?
First make sure that the Caps lock is not on. If you still can't figure out your password, stop by the ITS department during normal business hours.

Why can't I access my enc.edu account?
The problem may be one of several things. See if one of these solutions will help:

•If you are typing numbers, make sure the Num Lock is on or use the numbers above the letter keys instead of on the keypad.
•If you are checking email, make sure you are typing just the username (such as hughesd) and not the entire email address (such as david.hughes@enc.edu).
•If you have already changed your password, make sure the Caps Lock is off. Your username will be in lower case.
•If you feel you need to reset your enc.edu password, stop by the ITS department during our office hours.

How do I change my password?
• Go to http://nsa.enc.edu
• Enter your username and password to log into your account.
• Once you are logged in, you will see an option to change your password on the left navigation bar.
• Passwords must have:

How can I create a good password?
• Passwords must be more than eight characters in length.
• Passwords must include a combination of cases, letters, and numbers.
• Do not make it easy to guess your password by avoiding words found in the dictionary and identifiable phrases.
• Avoid using names, phone numbers, and places.
• Example: Instead of using ‘computer’ as your password, you could set it as ‘C0mpu2er’. Notice small ‘c’ was substituted with a capital ‘C’, ‘o’ with ‘0’ (zero) and ‘t’ with ‘2’

What can I do to protect my password?
• Keep it confidential. Do not share yor password or leave it where anyone else can find it.
• Do not let others look over your shoulder as you type it.
• Avoid storing your password in programs you use, such as your web browser, or software for e-mail or the program that connects to the Internet.
• Choose a secure password that you can remember, and avoid writing it down; if you must write down your password, keep it in a place where no one else can find it.

How often should I change my password?
ITS recommends that passwords be changed at least once every three months. It is up to the user to change your passwords more frequently. Click here to change your password.

Is it safe to send my login/password through e-mail?
No! Passwords should never be sent via emails. Emails are not encrypted and there is a possibility that someone might get your login/password.

Can ITS create/reset my password for me over the phone?
No. For your own security, ITS cannot create/reset passwords over the phone. You will need to present a valid ID to our staff in order for us to process your request.

I'm trying to login to my account, and it keeps telling me that my login ID or password is incorrect. What should I do?
Try to log in again making sure that you entered the correct username and password. The next thing you want to make sure is that the Caps Lock is not ON. If you still cannot access your account, stop by the ITS helpdesk and a staff member can help you. Our office hours are: Mon-Fri 8:00 a.m. - 5:00 p.m.