Feedback- Information Technology Services

Survey for Information Technology Services - Eastern Nazarene College.

Thank you for your willingness to provide us with your valuable feedback. We truly appreciate your opinion and any suggestions/comments that you might have.

I am a

Years spent at ENC

What is your level of satisfaction with Information Technology at ENC with regard to technical reliability?

Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A

What is your level of satisfaction with Information Technology at ENC with regard to customer support?

Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A

The Internet

What browser are you using to “surf” the Internet?

Internet Explorer
Netscape
Mozilla
Other (please specify)

Speed of the Internet connection?	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Reliability of the Internet at ENC?	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Bandwidth limits? (Download/transfer rate)	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A

Anti-virus software– Sophos

Sophos protection (Anti-Virus Protection)	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
ITS assistance in removing viruses	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Information from ITS about new virus attacks and what to do	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A

Email

Reliability of WebMail	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
User friendliness of WebMail	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Functionality of WebMail?	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A

If you forward your ENC email to a personal email account, how satisfied are you with the forwarding feature?

Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable I have not used it

Computer Labs

Computers in the lab	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Availability of a computer in the lab	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Hours of the computer labs	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Availability of a Help person	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Solutions provided by the User Consultant	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A

ITS Help Desk/Customer Support

Friendliness of customer support	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Responsiveness of customer support	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Solutions provided by customer support	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
“Help” information available on the ITS web site. http://www.enc.edu/its	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A

If you’ve brought your computer to ITS with a problem, how satisfied are you with the:

Turnaround time to fix your computer?	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Accuracy of the work performed?	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A

Phone Services

Phone system in general	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Voice mail features	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Student phone directory	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Pricing plan for long distance calls	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Billing service	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A
Responsiveness of ITS when room assignments change	Outstanding Very Satisfied Satisfied Not Satisfied Unacceptable N/A

How important are the following to you?

Wireless computer access	Critical Very Important Important Not Important Not applicable N/A
Computer terminals around campus	Critical Very Important Important Not Important Not applicable N/A
Technology use in the classroom	Critical Very Important Important Not Important Not applicable N/A
Available technology for class work	Critical Very Important Important Not Important Not applicable N/A

Your Name ( Please provide your name and e-mail address if you would like us to get back to you.)

Your e-mail address

Phone Number (Optional)

Please submit any comments:

Thank you very much for your input. We look forward to serving you better.
ITS Team, Eastern Nazarene College.

Last Updated Sept 18, 2005